1 reviews | Active since Dec 2010

15 Oct 2020, 12:41

Lewis Store - Krugersdorp (Refuse to replace damaged good & no good work ethic)

I had purchased a bedroom suite from Lewis Stores Krugersdorp a few weeks ago (cash) and received the dressing table and mirror damaged. The delivery guys also noted this in the delivery form which I signed and they (and I) took photos of the damages. I have spoken once with the manager regarding a replacement and she had advised me that there are no dressing table and mirrors available in good condition but that she would speak to the regional manager and get back to me the same day. I have been waiting for a week now and despite several attempts to get hold of her through the salesman, she has not called me back. I need my damaged furniture replaced as I had paid a lot of money for it.

0
Replies (4)
Lewis Stores
Lewis Stores's reply15 Oct 2020, 12:56
Official
Thank you for bringing the above to our attention.

The Lewis Team.
's update15 Oct 2020, 17:35
Reviewer Update
Thank you for your reply. Lewis have now replaced the damaged goods so I am happy. Thanks for dealing with this.
Lewis Stores
Lewis Stores's reply16 Oct 2020, 08:32
Official
Thank you for bringing the above to our attention.

The Lewis Team.
Lewis Stores
Lewis Stores's reply16 Oct 2020, 14:18
Official
Dear Miss Mothilall,

Please be advised this matter has been amicably resolved

Yours faithfully,
Lewis Stores