Lewis store fix this

Hi I'm very much upset with the service I have been receiving from your branches, I tried multiple times to contact Lewis head office but your consultant keep hanging up the line My problem is that I have been paying my Lewis account from June 2019 if I'm not mistaken and I was paying my account cash up until October 2020 when I decided to do a debit order on one of your store Carolina Mpumalanga from November 2020 lewis was debiting from my account, But what upset me the most is that when I went to Lewis they told me that maybe a consultant wrote a wrong account number and the money I have been paying went to a wrong person, Now my name is ruined I can't purchase anything all thanks to Lewis. So what I want is my name to be cleared, I want arrears to be cleared from my account ASAP! I can't tolerate *********** from Lewis.I want my R9600 to be paid back on my account.

I'm very angry.