LEWIS STORE ELDORADO PARK BRANCH

On the 29th August a transaction went off my account from Lewis stores, I went to bank to query it they advised because I currently have a debit with this store perhaps they made a error and I should take it up with them. I went to the store and left behind my bank statements for the query to be resolved as they advised they cannot see the transaction on their accounts. I was told it was being dealt with at head office and they will contact me once they have resolved it. I kept asking for feedback as I had one of the ladies contact number and she kept saying she does not have feedback or simply no reply. I also asked for a reference number so I could contact head office myself on the 08 October , but again I got no response so I called anyway. They advised they don't see anything regarding this transaction or the fact that I went to the store and requested a statement. I then advised that I provided these details to the branch in Eldorado Park. They called them and shortly after I received a message from the Eldorado Park Branch asking me for another statement as their head office wants it and they cannot seem to find it. I advised that from everything I'm hearing nothing was done initially when I went to the store as there is no feedback , no reference number and my statements are not available which I left. I told Zerina from the Lewis branch that I refuse to provide another statement as my details are not safe with their store and I have given them everything they needed . I don't see why I should be wasting my time and money going back and forth giving them my details for a query I took up over a month ago. Her response was that she did not know what to do and I told her she needs to take it up with someone else to contact me and resolve this. On the 09th October she told me their Clerk Roleen will call me and I have not received a call as yet. This is pathetic service nobody should be recommended to this store because they cannot help with any of their own **** ups.