Lewis store

My grandmother bought couches at Lewis in 2018 October, round bout 2019 June the couches started having cracks and we reported the matter to Lewis but nothing was done they told her that maintainance for damages wasnt paid for, then time went on sometime in Sept towards the end, one of the couches broke and coudnt stand on its own it had to be placed by the wal, my mom went there and report the matter still made promises that they will look into it and try to replace the couches with the new ones as she is still paying the monthly instalments.Time went by i went to Lewis myself( the granddoughter) they told me that we ddnt take proper care of the couches or myb the fabric which was used when the manufactures made the couches wàs cheap.i then asked them what shud be done because its not even a year but the couches which my gran is psying for are damaged and broken..the manager told us to write and affidavit and lie that in our house came in a mad man and threw himself and jumped on the couch until it broke claiming that that was the only way we would get new couches...we did that even though we ddnt lke it because we asjed them arent there any investigations done they said NO this is the only option and it could fastrack eveything.We were then told that by the 21st Dec 2019 our couches wil jave been delivered today its the 05th if Jan 2020 and still no responce or whatsoever....please help my poor grandmother who takes up all her grant money to pay for something that is damaged and be left with nithing, she is only 81 years and we dnt wana lose her because of Lewis stores....clarly what the care about is the money our complaints means nothing to them....Zukiswa Swelindawo my contact details shud you wish to contact me for further info ***