Lewis Store: Bloemfontein

The service I am receiving in relation to a broken television set of mine that is insured and also on warranty from Lewis Store has been utterly appalling. I reported the case on the 12th of June 2020 and unto this day I have received no correspondence from them in relation to my claim. I have been visiting the store in Bloemfontein and I am constantly told about how "head-office" is slow; they don't answer calls or even respond to emails.

It has been over 6 weeks without anyone saying anything. They have the means and resources to ask about my payment plans but can't reply to a simple email. They are very unprofessional and don't take paying clients serious.