LEWIS STORE - ADEN ROAD - RODERICK RD ATHLONE - UTTER *******.

Hi Lewis Head Office,

I am writing to you on the second attempt to try and resolve my opened query as your current store based in Athlone Roderick road / Aden Road refuses to help me and just pushes the buck to someone else.

On the 11/02/2016 I purchased x2 m/spine serenade 107cm B/S. Stock number 227702 which I have delivery note number 331008. During the second month of owning these x2 beds they started giving up whereby the bases and spring started to collapse and start jutting out. We reported this to the store in April 2016 as the beds were still under warranty and we wanted them fixed or replaced as being a new client was not happy at all. (Our daughter had to go for a testiness injection due to the spring ripping her thigh opened)

Since then we have had numerous people coming to the house hounding for payment and making promises that if we start to pay for the beds again they will fix it. I went with this and still nothing so i stopped making payment yet again as why should i the customer pay for something which is broken in the second month of owning the items.

Apparently from what the gentlemen had told us upon visiting all the previous store members and manager has been fired and they under new management. Trust me this has not changed much as today being the 01/05/2018 i went into the store to try and discuss this matter getting a resolution only to find that the new manager is SO OFF STANDISH AND RUDE so called Letitia not really being interested in my case and therefore calling the collection agent Mr Reggie to come and here our case. The account casual Miskah had tried to help us but to no avail as Nuran the lady who deals with maintenance contracts needs to try and assist.

Lewis, from what i can pick up nobody wants to assist me with this and just wants to force debits orders on my account for payment...really ???

I asked Mr Reggie today to come and collect the beds as we are not using them due to the condition they in but no answer, he said he was going to ask his manager being Letitia and get back to us but instead left the store.

Running away from the problem does not make things right with the customer, nor to have a un interested manager at your store who looks at you like you actually a ********. I am asking for the beds to be fixed, replaced that is all. Lewis stores seems to be a like a family run business with no decision makers onsite allowing for them to sort out customer queries. Instead give me the customer the run around continuously for the last 2 years.

I would like this escalated to head office level, owner level whatever it takes to get my queries resolved and beds replaced as i am not going to pay for something which broke in the first 2 months of purchase then given the book to say that i had not taken a maintenance contract. Why should i when the beds were still under warranty from time i lodged the complaint that they broke. Negligence from Lewis and their management to take me seriously has lead to the warranty period ending being almost 2 years later.

The store account lady told me if they do not sort this out then they would have to take the knock and pay for the beds which does not help me being the customer in any way whatsoever as i am still left with broken beds and account in arrears due to no service.

Please acknowledge that i will not be paying a RED CENT to LEWIS until i have repaired beds or replaced beds as i am the customer and you are the supplier. So start acting like one instead of running away from the problem.

Should i not receive feedback in the next 7 days i will be taking this further by lodging a complaint with my attorneys to deal with you guys as i am tired of fighting and i really do not have the time to entertain LEWIS stores anymore. Photo graphs of the beds condition from April 2016 to date have been taken to indicate the deterioration and correspondence emailed to LEWIS over the time handed over to my attorneys as well.

The beds are available for collection over weekends.

Mrs Naicker ********** 213 or ********** 580