Lewis store Acornhoek plaza

<p>I faxed my insurrance claim documments to Acornhoek plaza store in May 2017 with the assistance from Randburg square store, the Acornhoek store was informed of the faxed docummets. When i called the Acornhoek store 2 weeks laterforfollow up they told me that a copy of my id was outstanding and nobody told me that my id was missing. when i ask why wasnt i informed about the missing documments the consultant told me that she was busy.</p> <p> </p> <p> </p> <p>i faxed the id and waited but got no feedback whatsoever, everytime i tried calling, they would receive the call and hang up or their phones are busy. up until today i have not received any communication whatsoever from the lewis store. i went back to Randburg store as it is my closest store just to enquire yesteday,, the consultant was very helpful as always, tshe called the Acornhoek branch to enquire about the claim i spoke to Bridget from Acornhoek and all she coul tell me was that she has not received any response from the insurance department, when i asked if she does any follow ups she told me she only faxed the documents again i then asked her to give me the insurance department number. when we called the insurance department we were told that the claim was never received at all. the Acornhoek consultants are full of excuses and are unapologetic about this whole thinh, they kept giving me 1 excuse after another. i am very dissapointed at their service and never will i buy anything, let alone recommend you guys. it was my first purchase at your store and your service is very bad</p>