Lewis store

I am using my mom email well hi ther Lewis Retreat Store has been fooling me around enough now I bought bed on 4/12/2021 2022/June I lodge complaint the bed has been torn ok I phone and head office cause we can never get hold of them then they referred me to Restonic the make of my bed I felt wth them took just so long we went 100 times to the store and they had ther own stories every time so now it's 2023 stil fighting we have a Queen bed and because it was broken in 6months I wanted to change to double which Restonic wil replace then they agreed and was another up and down all the time bank statements all this nonsense but remember bed is paid all the time now suddenly wth out any notification they just drop bed took other one and nothing is said how disgusting is that and Queen again how can you assist me please