1 reviews | Active since Apr 2017

23 Feb 2018, 13:09

Lewis skellems

Lewis pretoria north Dont go ther wow thy r so *********** from sales to mannagment. And thy steel ur monny. I opend an account from them i bought a bed for R4999 a month later the bed ad a defold and i calld them after a few weeks nothing was done about the complain i told them i wil go and settle the acount in full if the changed the bed . Ty took over R6000 and by law a company cant charge u intrist on sumthing payd in full withing 6 months. Ok then the bed that was changed had the same default if been trying to get them to get out and look at the bed for over 3months 2 weeks ago the rep for restanic came out and sed its a factory defualt and thy wil change the bed . I then sed to the rep i dont want the bed as its the second bed with the same problem. So he sed to me no problem he wil send Lewis pretoria north a credit not and thy wil refund me on the bed .its been 2weeks now wher im calling them everyday a few times and popping into the store and thy dont want to refund me and pussing me to buy another bed from them and i dont wana do business with them again and still thy dont wana pay me back my monny. Looks like i have to just take this to the consumer act the ombudsman and open a theft cace at saps for the intrist monny aswell

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Replies (2)
Lewis Stores
Lewis Stores's reply23 Feb 2018, 14:47
Official

We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.

Our reference number is:591675

Lewis Stores
Lewis Stores's reply10 Mar 2018, 10:36
Official

Please be advised that the matter has been resolved amicably.

Lewis Stores