HJ
Hein J
1 reviews | Active since Feb 2019
05 Oct 2019, 13:20
Lewis shrug their shoulders at bad product
Bought a Kelvinator Double Door fridge from Lewis. 13 months in the fan packs up and there is no replacement parts available anywhere in SA. Manufacturers guarentee expired at 12 months, no extended guarentee offered at purchase time. Lewis just shrugs shoulders and say they cant help. Why would you sell a product that is not fixable if it breaks? Bad customer services. Do not buy at this store.
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Replies (3)0
Replies (3)
Lewis Stores's replyOfficial
07 Oct 2019, 10:58Dear Sir/Madam
We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
Our reference number is: 657243
Our reference number is: 657243
Lewis Stores's reply07 Oct 2019, 10:58
Official
Dear Sir/Madam
We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
Our reference number is: 657243
Our reference number is: 657243
Lewis Stores's replyOfficial
23 Oct 2019, 08:48Dear Sir/Madam,
Please be advised this matter has been resolved amicably.
Yours faithfully,
Lewis Stores
Please be advised this matter has been resolved amicably.
Yours faithfully,
Lewis Stores
Lewis Stores's reply23 Oct 2019, 08:48
Official
Dear Sir/Madam,
Please be advised this matter has been resolved amicably.
Yours faithfully,
Lewis Stores
Please be advised this matter has been resolved amicably.
Yours faithfully,
Lewis Stores
HJ
Hein J's updateReviewer Update
23 Oct 2019, 14:35Dear Lewis Stores
Thank you for resolving this query more than amicably. Thank you for the urgency in which the matter was resolved. I am indeed satisfied with the outcome.
I just want you to maybe note: I had to resolve to the ombudsman and this website in order to get a fair outcome on my query. Please improve the s**** level at branch level to resolve queries of this nature as there are customers out there, that might not have the means to go the same route as I and thus getting sub-standard treatment at branch level. This affects the customer experience and leaves a bad taste around your company name.
Nonetheless, thank you for resolving this case fairly and quickly. The broken fridge was replaced.
Regards
Mr Jacobs
Thank you for resolving this query more than amicably. Thank you for the urgency in which the matter was resolved. I am indeed satisfied with the outcome.
I just want you to maybe note: I had to resolve to the ombudsman and this website in order to get a fair outcome on my query. Please improve the s**** level at branch level to resolve queries of this nature as there are customers out there, that might not have the means to go the same route as I and thus getting sub-standard treatment at branch level. This affects the customer experience and leaves a bad taste around your company name.
Nonetheless, thank you for resolving this case fairly and quickly. The broken fridge was replaced.
Regards
Mr Jacobs
HJ
Hein J's update23 Oct 2019, 14:35
Reviewer Update
Dear Lewis Stores
Thank you for resolving this query more than amicably. Thank you for the urgency in which the matter was resolved. I am indeed satisfied with the outcome.
I just want you to maybe note: I had to resolve to the ombudsman and this website in order to get a fair outcome on my query. Please improve the s**** level at branch level to resolve queries of this nature as there are customers out there, that might not have the means to go the same route as I and thus getting sub-standard treatment at branch level. This affects the customer experience and leaves a bad taste around your company name.
Nonetheless, thank you for resolving this case fairly and quickly. The broken fridge was replaced.
Regards
Mr Jacobs
Thank you for resolving this query more than amicably. Thank you for the urgency in which the matter was resolved. I am indeed satisfied with the outcome.
I just want you to maybe note: I had to resolve to the ombudsman and this website in order to get a fair outcome on my query. Please improve the s**** level at branch level to resolve queries of this nature as there are customers out there, that might not have the means to go the same route as I and thus getting sub-standard treatment at branch level. This affects the customer experience and leaves a bad taste around your company name.
Nonetheless, thank you for resolving this case fairly and quickly. The broken fridge was replaced.
Regards
Mr Jacobs