Lewis ruining credit status

Good day

I am very very disappointed/ unhappy with Lewis customer service. They are unprofessional and cannot assist where needs to be assisted. ever since my husband Gushwin have this account we experiencing nothing but unprofessalism. First things they sell things that breaks in a month or two if you return the things. They tell you about insurance. When you call insurance they only insure some stuff. which I am extremely not happy about. I know my rights firstly and now we recently just found out we not paying Lewis where my hubby has a Debi check agreement with them and payments are deducted every week so now I am asking my self where does that debit order goes to. In the pandemic we made arrangements now what the hell is happening mean they are ruining our credit score. This needs to be fix like asap. otherwise I will take matters further. This is not the first time there is a complaint so please if you want matters to end here please call me urgently or contact me via email. My husband don't want to talk to you so call me. *** (Abigail)