Lewis Promises And Lies

My Mom purchased a television and base set from Lewis branch Kimberley 0308 in July 2021, the mattress was delivered torn. The problem was sorted in a week as per the manageress, by December 2021 the manageress was again notified that the mattress has problems (sagging, squeaky). The branch manageress then told her she has to wait till the festive season passes, she agreed to it, Branch manageress is now playing hide and seek, avoiding her calls.

Called Lewis customer care and spoke to Osiphe on 12 January 2022 which said "they will investigate and have an answer the following day", I was impressed by the deadline...,so it is the 14th January 2022 today, Osiphe says she is waiting for her manager whom is currently in a meeting. Then i decided to call head office Woodstock to speak to someone maybe "Sadia" at Lewis HQ, seeing that she was the superhero to other peoples complaints , sadly she was not reachable.

If this is the quality Lewis is selling in base sets they will have to replace this specific one every 6 months. Lewis needs to jack up their bad aftersales service reputation.