Lewis Pretoria

<p>I have reported my fridge/freezer that stopped working to Frans at the Pretoria Branch of Lewis at 08:00 on Saturday 14 January 2017.</p> <p>At 13:15 I phoned him back to ask when they are going to send someone out to come and fix my fridge/freezer. He asked me if no one have phoned me back.</p> <p>He then only put me through to Ketso that are handling the complaints and she asked me for the serial number, which I had to phone back to her later, as they cannot find it on their system. </p> <p>On Monday 16 January, Johannes from their repairs company phoned me at 10: 00 AM and said that he cannot come to my house after 15:00. I took a day off from work on Tuesday 17 January and he was supposed to be at my house at 12:00 and at 12:15 I had to phone him again to find out why he didn't arrive yet.</p> <p>He then said that he has got transport problems and I said that I cannot take another day off and he arranged to meet me at 15:00.</p> <p>At 14: 45 I got a call while I was traveling to say that he is at my gate an I told him that I will be at home in 5-minutes.</p> <p>He inspected my fridge and said they will have to replace the control board.</p> <p>Most of my food in my fridge went off and I had to go and buy a bar fridge just to save what was left.</p> <p> </p> <p>Today 19 January at 09:00 I phoned Lewis to get an update.</p> <p>They could not give me any progress report and Ketso said that she would let me know.</p> <p>I have phoned them at 16:00 again to find out if they have any update, but nothing yet.</p> <p>Then I phoned Johannes and he said that they have send the quote yesterday 18 January to the Lewis repairs company.</p> <p>I then phoned Ketso again and she said that she could not get hold of anybody.</p> <p> </p> <p>With this pathetic service, I will never-ever purchase any Item from Lewis again.</p> <p> </p> <p>Having a warranty means nothing if you get this type of service.</p> <p> </p>