LEWIS PATHETIC SERVICE INCOMPTENT MANAGER and STAFF

<p>What a lousy store with appalling cutomer service to say the least. My mom, a pensioner was interested in purchasing a base and mattress at Lewis Store. She enquired at the store, was assisted by a sales person, was asked to pay a dep. which she did and was asked to leave her ID in store by the sales person. Her ID was keptfor 2 days for what reason???? When I heard of this or part of this ordeal , I Freaked since the 1st thought was ID theft. and it was not a matter of her forgetting her ID.This all transpired in early March 2016. During all of this mayhem a fews days passed and the Lewis driver was asked to collect a further amount towards the deposit. This is when I became very suspicicious, long story short, I took my mom to CANCEL the deal and demand the return of her ID. She was advised that the bed was about to be loaded on a bakkie for delivery and upon inspection she discovered that it was NOT the type /size of bed she requested and on top of it she never signed any agreement or paperwork -So how does that add to having an incorrect item/ bed size supposedly delivered to you. With immediate effect she demanded her deposit and cancellation to be effected. While this ordeal was playing out instore, my mom was also s witness to another incident - same as her matter...poor customer service..an elderly man came in store - extremely irate and demanded a refund on his R1000 deposit, for no ordered items not delivered after approximately 3 weeks delay NO communiation or interaction with the customer to keep him abreast of details and delivery timeframes. On 9th and 16th May 2016, my mom received calls relating to outstanding or non payment on her acc. What the hell....Lewis credit dept. has the nerve to call - making collections on so called arrear payments. To top it all on Friday, 20th May a statement addressed to my mom was received showing arrears/ oustanding amount for an item NEVER EVER DELIVERED !!!! I immdiately drove with my mom to the store to resolve this RIDICULOUS CIRCUS of POOR CUSTOMER SERVICE. Met the instore manager named Nico and she related the entire ordeal to him as the other manager Jacky was on leave. Nico and a co- worker/staff sittng next to him listened , I requested a CANCELLED letter be either emailed to me as record to eliminate a repeat of such an occurrence months or years down the line. Nico advised that he cannot email and would rather prefer to fax, I gave him my work fax no. for delivery of this CANCELLED letter by Monday, 23rd May. This info. he duly noted in his scribbled A4 writing pad with my name alongside the fax no.I requested his business card(which he did not have on his person , much less any cards in the office - shocking!!! but Nico is in charge...lol), he noted down on an empty card the tel. no. ThisI requested in order to follow up , due and because of the POOR quality of Customer Service already received thus far and just, just incase I have to chase up after a manager. Low and behold, just as i thought or rather suspected, no fax , I gave Nico the benefit of the doubt until 12h00 same day, i.e. Monday(just in case he was hectic , it being Monday), for a received fax and none was forthcoming. I took upon myself to then use my resources( again my time, my call) to contact the Eldorado Park Branch where Nico is supposedly the man in charge, the manager. Upon announcing the call, tat I am calling on behalf of my mom and other etc. Firstly, he could not recall the irate pensioner from the Friday, 20th May late afternoon and much less my fax no. as he had too many customers walking throught the store over the weekend(lol...seems Lewis had a HUGE SALE over the weekend and very suprising because the store is extremely quiet - little activity of customers in store). Upon me hesitating to divulge my repeated fax no. since he prev. wrote it in his A4 writing pad ) I received a ****y, irate , abrupt attitude from this so called manager, who in the 1st instance could not even apologise for the fact that he forgot to fax the CANELLED letter, cannot find my fax no. cannot recall the details of a complaint from a pensioner etc...It is shocking that such a " little branch" of an ICONIC BRAND can scar and marr such a HUGE BRANDas LEWIS, dragging it's name down the drain, due to *********** staff, manager. Not a wonder the store has very little activity and staff are sitting around ...NO drive to CUSTOMER SERVICE...NO LEVEL of EXCELLENC - Just POOR DOWNGRADED APPALLING CUSTOMER SERVICE!!!! This will not die silently hence this post and further communique to the Senior Directors at Lewis Head office as well as "SPEAK OUT" to high light the plight of irate and frustated customers- Hope that the Senior Directors of this BRAND will render a BETTER LEVEL and QUALITY of CUSTOMER SERVICE (atleast an apology and CANCELLED letter to be in sight and received)....for me and our family...... LEWIS = A DEFINITE NO GO!!!!!!!!</p> <p> </p> <p>More than disgrantled.....</p>