Lewis pathetic client service

My tv have been ****** and reported 2 years ago. The theft claim has been approved almost 2years ago. I waited since then. On july this year i rephoned them to hear what progress have been made. Only to be told that they never submitted the claim. They have resubmitted it again in august and has been approved 2months back. And i phoned them again this morning still with no progress. Or release forms of my tv. I have waited now 2 years almost for my tv and have paid never missed a payment. So i am still paying for a tv that i do not have. I have paid already R14540 already and still nothing has happened. It is truely the worst service i have ever experienced. And i am asking for help in this matter