Lewis opened an account on my name, without my consent.

Lewis opened an account on my name without my consent, I don't know if my identity was used by someone or what, all I know is I have no account with this *********** credit provider. I called them on the 28th of Jan 2023 (Spoke to Rishana Adams) to advise them to remove this because there clearly is no credit agreement between myself and them. She said someone will do the investigation and get back to me by Monday 30 Jan 2023 and no one bothered. On Wednesday 1st of Feb, I got an SMS from them telling me that they could not get hold of me and that's a lie to the pit of hell. FIX THIS ASAP BEFORE I TAKE IT TO THE OMBUDSMAN, this credit provider will be closed just for falsely opening an account without my consent! ***.