Lewis not living up to good customer service

MY QUESTION IS WHERE IS THE AREA MANAGER LEWIS LEPAHALE HIDING HE OR SHE DOES NOT EVEN TRY TO RESOLVE THIS ISSUE THIS IS FRUSTRATING THE STORE MANAGER NEVER PHONES <br> <br> WHERE DO I GO WITH THIS DO I LAY AN THEFT CHARGE MY NUMBER IS O*** Mr Laney or do i lay and grievance at Lewis head office against all people involved with handling this case should they loose their jobs so be it then OR SHOULD I REFURE THIS TO CARTE BLANCH <br> <br> What is their reporting structure surely they must have 1 Are the people involved with this case hiding this issue from top management ????? <br> <br> My wife recieved an sms that the issue is resolved however when she went to the store they new nothing about it <br> <br> WHAT IS WRONG WITH THIS PEOPLE THEY ARE BULLYING AN HOUSE WIFE WITH THERE MANAGEMENT ACTING AS ***ARDS <br>