1 reviews | Active since Sept 2018
LEWIS NON-AFTERCARE
I have an account that I am paying monthly. My goods are still under warranty as they are not older than a year. My couches that I bought broke and need to be repaired. I called the stores more than 3 weeks ago. and every time I called they promised to send someone to come and pick up and nothing was done.
I called their customer care and they promised that they would investigate and let me know with in 48 hours this was early last week, and still nothing has been done.
I have had this issue over 4 weeks and still nothing has been done. I am still paying for this and had made arrangement in my contract for such and still no response. This is the worst after service I have ever received. They want you to buy once its out of the store they do not give a damn and will go out of their way to waste your time and irritate as if they are running out your warranty and guarantees.
After writing this review I was contacted by Lewis Head Office and I want to commend the absolute brilliant and efficient service I received. Within 2 days of me speaking to the 2 people who were at head office heading up my query. I went from being a disgruntled customer to a happy customer. Thank you to Marie and the other gentleman whose name has slipped my mind. I do apologise for not remembering but your service I will never forget. Thank you very much.
After writing this review I was contacted by Lewis Head Office and I want to commend the absolute brilliant and efficient service I received. Within 2 days of me speaking to the 2 people who were at head office heading up my query. I went from being a disgruntled customer to a happy customer. Thank you to Marie and the other gentleman whose name has slipped my mind. I do apologise for not remembering but your service I will never forget. Thank you very much.