Lewis No Service after Complaint from Head Office

I made a previous complaint about a Kelvinator Stove (gas 6 burner) on the 08th of January 2016 on HelloPeter. <br> An agent contacted me - and the problems started all over again. I even complaint about lack of feedback from the agent to Melonie (the head of the team). Every time I phone the agent is mostly busy - the Head of the team is never available. The agent on the case tells me a story every time - then she is waiting for kelvinator, then she is waiting for the branch manager, and so she stories goes on and on. I am never phoned back if I phone and leave messages, due to the fact that she is never available. Then she is on the phone, then she is on lunch - I phone 12:00 she is on lunch - can you take a message - then they do - then I ask when will she be back - only 13:20. Bottom line I have still the stove that is useless, the bug are being passed all the way - Lewis does not deliver any service to me- Not the branch manager, not the agent, not the team manager at complaints. Lewis I think it is time to give me my money back and take your stove - Russels are just opposite the road. I had enough. Poor service - almost two months after my Hellopeter complaint, months at branch.