LS
Linda S
1 reviews | Active since Jun 2009
19 Aug 2024, 14:16
Lewis Mitchell's Plein horrific service
Lewis Store in Mitchell's Plein offere the worse pathetic customer service, ordered stuff last week Thursday and they delivered half of my order and promised to deliver the rest Monday, only to find out they're not delivering today,they gave me some silly excuse, I wish I had gone and shop elsewhere
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Replies (9)0
Replies (9)LS
Linda S's updateReviewer Update
19 Aug 2024, 14:43Even your turn around time is pathetic, you don't prioritize your customers concerns, remind me why I made a bad decision of buying from you
LS
Linda S's update19 Aug 2024, 14:43
Reviewer Update
Even your turn around time is pathetic, you don't prioritize your customers concerns, remind me why I made a bad decision of buying from you
Lewis Stores's replyOfficial
20 Aug 2024, 12:48Good day Mr Schalk
Please be advised the matter has been amicably resolved
Yours faithfully
Lewis Stores
Please be advised the matter has been amicably resolved
Yours faithfully
Lewis Stores
Lewis Stores's reply20 Aug 2024, 12:48
Official
Good day Mr Schalk
Please be advised the matter has been amicably resolved
Yours faithfully
Lewis Stores
Please be advised the matter has been amicably resolved
Yours faithfully
Lewis Stores
LS
Linda S's updateReviewer Update
27 Aug 2024, 12:06Is this an automated response?
LS
Linda S's update27 Aug 2024, 12:06
Reviewer Update
Is this an automated response?
LS
Linda S's updateReviewer Update
10 Dec 2024, 11:56I believe you guys went to my bank earlier than the agreed date and therefore you didn't get the money and you still not taking money on the agreed date and now I'm getting threatening calls, can we set up a payment plan and reactivate the debit order or debit check mandate
LS
Linda S's update10 Dec 2024, 11:56
Reviewer Update
I believe you guys went to my bank earlier than the agreed date and therefore you didn't get the money and you still not taking money on the agreed date and now I'm getting threatening calls, can we set up a payment plan and reactivate the debit order or debit check mandate
LS
Linda S's updateReviewer Update
10 Dec 2024, 12:27No I want someone to call me immediately, your call center is pathetic, you need to log a query in order to speak to your collection team,you can't be transferred
LS
Linda S's update10 Dec 2024, 12:27
Reviewer Update
No I want someone to call me immediately, your call center is pathetic, you need to log a query in order to speak to your collection team,you can't be transferred
LS
Linda S's updateReviewer Update
13 Feb 2025, 11:55Dear Lewis,
I am utterly disgusted on how you treat your customers, you have failed repeatedly to deduct money on the agreed date and that has now put me in a deficit, i have made attempts to update bank details and also informed you of my job being lost last December and have since mid Jan secured new employment, instead I get a visit from your Credit Manager Tina demanding to reclaim goods, first threatening my wife and kids, swearing at them and threatening to call police on them, this is no means by far to be a debt collection process, it is pure ************s and will be reported to council for debt collectors, I am open to setting up a payment plan and take full accountability of outstanding balance but wont tolerate bullying from Lewis or its staff
I am utterly disgusted on how you treat your customers, you have failed repeatedly to deduct money on the agreed date and that has now put me in a deficit, i have made attempts to update bank details and also informed you of my job being lost last December and have since mid Jan secured new employment, instead I get a visit from your Credit Manager Tina demanding to reclaim goods, first threatening my wife and kids, swearing at them and threatening to call police on them, this is no means by far to be a debt collection process, it is pure ************s and will be reported to council for debt collectors, I am open to setting up a payment plan and take full accountability of outstanding balance but wont tolerate bullying from Lewis or its staff
LS
Linda S's update13 Feb 2025, 11:55
Reviewer Update
Dear Lewis,
I am utterly disgusted on how you treat your customers, you have failed repeatedly to deduct money on the agreed date and that has now put me in a deficit, i have made attempts to update bank details and also informed you of my job being lost last December and have since mid Jan secured new employment, instead I get a visit from your Credit Manager Tina demanding to reclaim goods, first threatening my wife and kids, swearing at them and threatening to call police on them, this is no means by far to be a debt collection process, it is pure ************s and will be reported to council for debt collectors, I am open to setting up a payment plan and take full accountability of outstanding balance but wont tolerate bullying from Lewis or its staff
I am utterly disgusted on how you treat your customers, you have failed repeatedly to deduct money on the agreed date and that has now put me in a deficit, i have made attempts to update bank details and also informed you of my job being lost last December and have since mid Jan secured new employment, instead I get a visit from your Credit Manager Tina demanding to reclaim goods, first threatening my wife and kids, swearing at them and threatening to call police on them, this is no means by far to be a debt collection process, it is pure ************s and will be reported to council for debt collectors, I am open to setting up a payment plan and take full accountability of outstanding balance but wont tolerate bullying from Lewis or its staff
LS
Linda S's updateReviewer Update
17 Feb 2025, 15:06Hi Lewis
I believe yo have been trying to get hold of me with no success, can someone phone me tomorrow at 10:00 am
I believe yo have been trying to get hold of me with no success, can someone phone me tomorrow at 10:00 am
LS
Linda S's update17 Feb 2025, 15:06
Reviewer Update
Hi Lewis
I believe yo have been trying to get hold of me with no success, can someone phone me tomorrow at 10:00 am
I believe yo have been trying to get hold of me with no success, can someone phone me tomorrow at 10:00 am
LS
Linda S's updateReviewer Update
20 Feb 2025, 13:17Hi Lewis
Please note after many failed attempts to get your complaints team to phone me, I got a call from Carrol, senior credit Manager after i made it clear to Tina from Mitchells plein branch that payment will be made end of Feb, I still get visits from Lewis, maybe I should get a protection order against Lewis or arrange for you to take your goods, cancel the contract because no one is competent in your organization, I am still waiting for feed back regarding my complaint and your ignorance of following debt collection process , I so wish I had never bought anything from Lewis, its been a nightmare , send me your payment details so I can pay end of Feb and get my account back on track
Please note after many failed attempts to get your complaints team to phone me, I got a call from Carrol, senior credit Manager after i made it clear to Tina from Mitchells plein branch that payment will be made end of Feb, I still get visits from Lewis, maybe I should get a protection order against Lewis or arrange for you to take your goods, cancel the contract because no one is competent in your organization, I am still waiting for feed back regarding my complaint and your ignorance of following debt collection process , I so wish I had never bought anything from Lewis, its been a nightmare , send me your payment details so I can pay end of Feb and get my account back on track
LS
Linda S's update20 Feb 2025, 13:17
Reviewer Update
Hi Lewis
Please note after many failed attempts to get your complaints team to phone me, I got a call from Carrol, senior credit Manager after i made it clear to Tina from Mitchells plein branch that payment will be made end of Feb, I still get visits from Lewis, maybe I should get a protection order against Lewis or arrange for you to take your goods, cancel the contract because no one is competent in your organization, I am still waiting for feed back regarding my complaint and your ignorance of following debt collection process , I so wish I had never bought anything from Lewis, its been a nightmare , send me your payment details so I can pay end of Feb and get my account back on track
Please note after many failed attempts to get your complaints team to phone me, I got a call from Carrol, senior credit Manager after i made it clear to Tina from Mitchells plein branch that payment will be made end of Feb, I still get visits from Lewis, maybe I should get a protection order against Lewis or arrange for you to take your goods, cancel the contract because no one is competent in your organization, I am still waiting for feed back regarding my complaint and your ignorance of following debt collection process , I so wish I had never bought anything from Lewis, its been a nightmare , send me your payment details so I can pay end of Feb and get my account back on track
LS
Linda S's updateReviewer Update
21 Feb 2025, 15:13Hi Lewis
I just realized that Carrol from your Head-office closed my complaint without my consent, Carrol has been nothing but rude so i would like to open a complaint against her and request all recordings between myself and her, it is my right to request access to records as you do record your calls , I am not sure why you employ such calibre of staff, her conduct is totally unacceptable
I just realized that Carrol from your Head-office closed my complaint without my consent, Carrol has been nothing but rude so i would like to open a complaint against her and request all recordings between myself and her, it is my right to request access to records as you do record your calls , I am not sure why you employ such calibre of staff, her conduct is totally unacceptable
LS
Linda S's update21 Feb 2025, 15:13
Reviewer Update
Hi Lewis
I just realized that Carrol from your Head-office closed my complaint without my consent, Carrol has been nothing but rude so i would like to open a complaint against her and request all recordings between myself and her, it is my right to request access to records as you do record your calls , I am not sure why you employ such calibre of staff, her conduct is totally unacceptable
I just realized that Carrol from your Head-office closed my complaint without my consent, Carrol has been nothing but rude so i would like to open a complaint against her and request all recordings between myself and her, it is my right to request access to records as you do record your calls , I am not sure why you employ such calibre of staff, her conduct is totally unacceptable