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Richenda P

1 reviews | Active since Jun 2018

18 Jun 2018, 16:27

Lewis Malmesbury / Head Office / Monarch Insurance - Horrific!!!!!!!!!!

I have been waiting 2 months, after numerous visits to the store, countless phone calls and sending affidavits up and down to have my Television replaced which died for the second time since I purchased it last year. I have a guarantee and warranty on the product and to date I am without a television and no feedback from the store / Head Office / Insurance company. I have been asked to lie on a police affidavit, then they blamed my children for breaking the TV and numerous other excuses. I have honestly had it and will not advise anyone to purchase a television from these people. This has honestly been the most traumatic experience and I need it to end!

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Replies (3)
Lewis Stores
Lewis Stores's reply19 Jun 2018, 08:38
Official

We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.

Our reference number is: 603469

RP
Richenda P's update20 Jun 2018, 14:23
Reviewer Update
Received a call from Head Office stating that I would be able to get my new television today. Upon speaking to the store manager, he confirmed that I can not get a new television as he is awaiting documents. Not sure what is going on. I honestly need this endless battle to end.....
RP
Richenda P's update22 Jun 2018, 07:42
Reviewer Update
Thank you very much for replacing my television. I however need to mention that the Area Manager treated me and her staff with disrespect, swearing and cursing staff in front of me and my colleague. She refused that the store provide me with my replacement television after head office confirmed that I may collect it at the store. Horrible experience, but thank you for finally assisting me.