Lewis Insurance for furniture

Bought my microwave last year with insurance, microwave stopped working early last month, took it back to the store and was promised that I would be kept updated on the process of getting it fixed, I am sitting here now 4 weeks without a microwave, laid a complaint with their customer service last week and till today no resolution, what's the point of paying for insurance for appliances if you will spend so much time without assistance, they just don't care about their customers plain and simple