LEWIS incompetence complaint.

I've been a client of this company for about 5 years, in the beginning they ofcourse we're very eager to assist as I tool multiple products from the store and had two accounts running. Despite their eagerness to help the customer service in store wasn't always very professional but because no boundaries were crossed there was never a need to mention it. Prior to Covid, on two occasions I settled my accounts nearly a year before they were meant to finish so my credit profile has always been steller with them. Hence onnmany occasions they would call me begging of me to come and spend the credit available on the account. On the third occasion I opened another account with them buying a lounge set. For the first year everything went well, in the second year the lounge set kept breaking on numerous occasions in more than one place. The material tore and the wood structure inside was just falling apart proving that this was a low quality make. After numerous complaints and repairs I was informed that I could sign for a new lounge set to compensate for the old problematic set. Only on arrival to get my new lounge suite was I informed the entire contract is based on a new suite and that no payments for the old suite would be taken towards the new suite so basically I am paying the contract all over again not being compensated for any prior payments or for the inconvenience caused. This being the same year covid hit, many businesses closed and I ended up without a job. Despite my efforts to inform Lewis about my circumstances, always taking their calls, explaining the scenario never avoiding them or having a bad record prior they listed me as a bad payer. Despite this I make a conscious effort to give them something monthly, I never avoid them, at some point I even recieved a lumsup of cash that I put directly onto the account to do some sort of damage control as it was thousands I paid in on the account. Despite all this efforts. I feel I am at a point of calling it harassment. Lewis has showed up to my parents home, informing them of personal information completely disregarding the POPI Act, when I make attempt to make a payment arrangement they insist but I cannot pay what I have they need the entire installment. They whatsapp me, sending me voicenotes being so unprofessional in their manner of handling a loyal client. In the latest attempt one of their works in her personal capacity came to the family business demanded to see me and insisted I give her money right there and then. After advising I don't have what she needs she insists she cannot accept just anything and needs more money than what I've got to give. Despite my explanation and constant interaction no arrangement is said to be made. They show up to family, discussing matters on the account despite me calling them, they show up at the family company no appointments basically just to threaten me on the account in the staff personal capacity. No agreement is sought, no integrity is being maintained and I'm also dissapointed that no credit regulating act is being followed as per consumers act. If the account is in arrears its meant to be handed over to lawyers who then further assist the company in a manner that works for the company and the client. I am sick of their unprofessional attitudes and the way in which the client is harrased instead of insisted. WILL NOT RECOMMEND THEM FOR client satisfaction and a good experience