Lewis head office a waste of time

My account always gets paid via debit order at the end of every month. I have 2 accounts with Lewis. Every few months I have to always call head office to allocate my payments accordingly because on the online credit bereu system it shows my Lewis account is in arrears. Again yesterday I was informed my Lewis account is in arrears for October 2021. To find out they didn't allocate the funds to one of my other accounts. Again I had to run into store. Noma from Lewis Alberton was a absolute darling she assisted me to correct the problem and made sure she assisted me. I have made numerous attempts to try and change to cash payment but no one gets back to me. My home loan application was questioning my payments due to Lewis being so inefficient in allocating my payments in correctly. I'm sick and tired of having to put up with this every year.