Lewis has the worst customer care

I bought a 4 piece leather lounge suit at Lewis Pretoria in January of this year, we obviously have been using these couches since I purchased. So now the leather on the seats is starting and having noticed that I called in and reported the matter at the store. Firstly the staff at the Lewis are unprofessional, they put you through to everyone in the store before you can get to the person that actually deals with furniture complaints. After finally reaching the lady that deals with complaints, she took my number down and told me that she is receiving stock and will not be able to assist and would call me back and did not call back. I then called again the next day and was told that they will send people to come and pick up the furniture and a week later there hasn't been a phone call or any form of communication to show that I will be assisted.