Lewis has poor account department

I have a account with Lewis furniture store. Their accounts department is a mess. I had to cancel my debit order and pay by hand because they keep saying my account is in arrears even after paying my account. I was not the only customer that went to the store to lay complain about their accounts department.

My credit record is getting ruined because of the unskilled people running their accounts department. I have exhausted all my options. I will never ever purchase anything from Lewis. Looking forward to the day I settle my account and cause I want nothing to do with Lewis. My account is not in arrears. Lewis must employ the right people for the job cause they are loosing customers.