Lewis Group not helpful at all. Absolutely shocking.

I was recently alerted by my bank that a ********** account in my name was opened with Lewis stores as a result, they had my ID number red listed with the South African ***** prevention agency. The effect of this is I am unable to apply for any form of credit and my profile affected. I have reached out to Lewis group telephonically numerous times. If their phone lines are not dropping, its their agents sending me in different directions. Earlier this week they requested I sent multiple documents and a lengthy affidavit detailing specific information to their customer support line. I completed this to no acknowledgement. I follow up. Nothing. Absolutely appalled by the shockingly low level of service displayed and the overall apathy. Lewis has put me in a situation only they can rectify yet they're proving useless at dealing with and concluding queries. I'm beyond frustrated.