SJ
Sumaya J

1 reviews | Active since Sept 2024

09 Sept 2024, 15:32

Lewis furniture store Eldorado park

Lewis furniture store in Eldorado park

Me and my husband had the worse experience the staff are very unprofessional they sit and gossip about customers while you are waiting to be helped.

My husband app**** for credit he was told he was approved he than paid a deposit and signed all documents, they even created a debt order on his account.

Than to be told they need to send his document's to *****??? How do you only send documents to the ***** department after approval??? After paying Deposit??? After signing a contract??? After signing a mandate for a debt order????

Make it make sense???? They keep saying they will deliver the items, every time we followed up the store manager would change his story and say his waiting on the head office.

We requested for the head office number and spoke to the regional manager and she actually found out the documents were not sent to anyone. Which means the store manager is a ****.

They sell you dreams with their false advertising, "SAME DAY DELIVERY" "NO Deposit " but there's no such thing!

Hire the right people to work in the store those staff members are toooooo comfortable there! Even gossiping about clients while other clients are sitting and listening and waiting for help.

Drove up and down because they gave me so much stories, wasted my petrol and airtime.

And I'm not the only person that has experienced this with this very store.

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Replies (4)
SJ
Sumaya J's update09 Sept 2024, 17:49
Reviewer Update
Lies, Lies and more LIES!
SJ
Sumaya J's update12 Sept 2024, 15:04
Reviewer Update
Still waiting no response from you guys
SJ
Sumaya J's update12 Sept 2024, 15:06
Reviewer Update
How do you guys help people that are unemployed but are not helping people that are working!! Make it make sense lol

The store in eldos are approving people that are unemployed but us that are working are given stories and the run around.

I wasted so much driving up and down because everyday your store manager gave me a story.
SJ
Sumaya J's update16 Sept 2024, 18:30
Reviewer Update
Ok furniture helped us, everything was done in one day! That's what you call great service 🙏no lies, stories or back and forth!

Lewis stores has terrible service and don't care about the customer! That's why the ratings are so bad! I would advise people to go to Ok furniture.