Lewis furniture, Durban west street pathetic service.

On June 2020 we bought a lounge suite from Lewis on credit. We have been paying our monthly installments as expected. 3 weeks ago we noticed that the 2 seater has springs popping out which makes it impossible to seat on it. Also the side fabric is tearing away. On the 8th of February 2021 I called Lewis store in Durban west street. My call was transferred to Loggie, I explained my dissatisfaction. She promised to send a driver to pick up the sofa on Wednesday the 10th of February 2021, that did not happen. I phoned again on that Wednesday, spoke to Loggie again, that time she told me that her driver's were on short time and she couldn't send someone. She promised to send a driver on Friday the 12th,again she did not. Again I had to call her, she told me the same short time story and she promised that she would definitely send someone at the beginning of the following week. Again, she did not. After having given her another week I phoned again on the 19th of February 2021. She was busy and she called me back, I made it clear that I had had enough of her excuses, I demanded that she sends someone to pick up this poor quality product, she mentioned the short time story again. I reminded her that it wasn't my problem as we are paying our installments as expected. She made another promise to pick up the sofa today (Tuesday the 23rd) once again, she hasn't, neither has she bothered to make a phone a call to explain what's holding her up.

I am totally disappointed in Lewis service, and would definitely not buy from them again in the future. One thing for sure, if we were to miss our installments Lewis surely would be able to find a driver to come and repossess the lounge suite.

I am utterly disgusted