Lewis Funiture pay back my money

Good morning guys just Wana say thanks to hello Peter stuff for everything you doing for us,yesterday I asked for your regarding lewis store in soshanguve Plaza ,the cape Town head office did call me but yet nothing has happen regarding my refund ,just want to know why does it take so long to pay back my money but when they take its easy an fast.Please Lewis pay back my money I want it before the end of this day