Lewis failing they customers, very bad service. You suck

Lewis store failing they customers, they debited R2500 from my account which were made October last year, the debit never went off I went to the store did a new debit which also never went off so I started paying at the store, all off a sudden on the 30 May the debit order went off for R2500, and my installment were for R1500, on calling the branch the said I need to call the head office I did so, they said I need to call the my branch, I called the branch again and they informed me I need to come to the store with my ID and bank statement to do the reverse I went yesterday, on arrival they informed me that they cant reverse it, why are they sending me from post to pillar, when they the ones who took more then have should, Lewis this is not cool your head office is not organized, I want me money.