Lewis Eldorado Park ignores customers and fails to resolve issues

**Complaint: Lewis Eldorado Park – Poor Service & Unprofessional Conduct**

I have repeatedly asked Lewis Eldorado Park to have their credit manager contact me regarding my mother’s overdue account (**Hilda de Waal**) since **11 November 2025**, but no one has followed up. Instead, staff keep arriving at my home demanding payment without assisting me to set up a debit order, despite me requesting this several times.

On **24 November**, I received a call where I explained the situation and asked for a callback after work to finalize the debit order and discuss my referral bonus. Instead of helping, one staff member told me “I am lost” — which I found extremely unprofessional — before transferring me to Mr. Abi, who promised assistance that never came.

This branch has shown **pathetic service, no accountability, and no professionalism**. I demand immediate action: - Contact from the **credit manager** - Proper setup of the **debit order** - Resolution of my **referral bonus**

Lewis Eldorado Park’s service is unacceptable and must be addressed urgently.