Lewis don't care about customer s. They stilling from their customers and they selling **** goods with no good quality and poor services and no customer centricity

I have an account with lewis and its on debit order not once iv missed a payment, I then decided to pay all remaining amount of the account which is R36000 to settle the amount. But I still got the statement that I'm still owing ant the store tell me to ignore that Now I got a new update sms that they will deduct early I called head office the agent told me yes they will still deduct and give my money back. What I don't understand is why don't they uptade thier system because I don't owe them and I have proof. Even she told she can see my account it's on R0 but the debit order is already loaded I have thing to do with my money and I can't wait 4 them to deduct and pay back who will pay for those transactions because my bank charges for every transaction And thier head office supervisor dismissed me saying I should hang up she'll get back to me which she never did... Lewis has been giving me hard times since that's the reason I forced to pay them off and never have anything to do with them again.. The quality of their goods isn't good anymore and the arrogance of thier management it's even worse.. Even now this bed I have is now making noise yet I'm not even over weight and I'm single I told them and they said I must turn it anticlockwise. Ant an expensive queen bed that was meant to last me atleast 10 years but it's only a year but the bad already needs to be rotatated according to them.. I regret ever buying anything from Lewis