Lewis does not care about customer at all

I made a Laybye at Lewis in Stellenbosch, due to certain circumstances I could not continue with the Laybye so I decided to cancel it. canceling the laybye and getting my money back has been a nightmare. I went on the store three times already, the first time I went the store manager decided to call a meeting for al staff while I was waiting for assistance, I stayed waiting for assistance for close to an hour until I decided to leave and went back few minutes later only to be told the person who authorizes cancelations of lay bye has left already I must come back the following day, the following day. I went to the store and I was told I should come back the following day because their systems are offline. I went back the following week which is today 12/10/2020. I stayed in the store for 2 hours, they told me to wait they are sorting me out only to be told that they cannot give me my money because they are waiting for authorization number before they can give me my money. until now after waiting 2 hours I have not received my money.