ZM
Zanele M

1 reviews | Active since Nov 2020

08 Nov 2020, 22:34

Lewis dining room suite table - bad service!

I hope someone can assist me. I bought a dinning room suite at Lewis protea glen a month ago. I paid cash for the furniture, a day after they delivered i notice that the table was not straight i tried calling the store but no answer for about 2days till I called the customer care line which they logged a query for me they got an assembler to come have a look and he confirmed that the table is not straight. Lewis replaced the table when we looked at it after they replaced it looked fine until about a day later when we realized that they same problem is there it is not straight the sides are weighing down. I have went to the branch and was told the design is like that from the manufacturer but when I saw the table before buying it it was flat straight. I told them I want a refund because this is not what I was buying, the manager then said no actually there are 2 designs to that table they will check a straight one for me AGAIN they will let me know. The problem is i raised this table issue before why was i not given a straight table if there was another design. I feel iam being treated like this because I am a woman, this is really not fair. I paid R9000 cash for this dinning room suite yet i get a falling table.

I can't have a falling table in my house that i only bought a month ago CASH, i actually want a refund as i was sold something totally different from what I saw. Can you please assist me.

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Replies (2)
ZM
Zanele M's update12 Nov 2020, 08:55
Reviewer Update
I would like to thank this platform for the quick resolution to my query. I have received my refund in full for the furniture. Thank you to Carol from Lewis head office she really made the process easy for me and made sure she kept me updated through out.
Lewis Stores
Lewis Stores's reply12 Nov 2020, 09:17
Official
Thank you for bring the matter to our attention