LEWIS DEBITING FOR AN ACCOUNT THAT WAS SETTLED IN AUGUST 2022

Lewis branches and head office do not know how to treat a customer well. We have always experienced terrible service from their branch in Mafikeng and when we call the head office we still do not get any assistance. My mother had a credit account with them for a tv and settled that debt in August 2022, however, she has been debited till date and now she is being given a run around when she wants a refund for all those months. When we call we are transferred to different departments with call centre employees screaming at us and NOT ASSISTING US. THIS IS REALLY FRUSTRATING AND WE DO NOT KNOW WHERE TO TURN TO. MY MOTHER IS APWED ALMOST 6000 .SHE WAS TOLD TO GO TO THE MAFIKENG BRANCH TO SUBMIT HER DOCUMENTS, SHE DID THAT BUT THE BRANCH DID NOT SEND THE DOCUMENTS TO THE HEAD OFFICE. WE ARE TRULY DISGUSTED BY THIS POOR CUSTOMER SERVICE. YOUR LITTLE COMPANY IS NOTHING WITHOUT ITS CLIENTS BUT IF YOU KEEP ON TREATING THEM LIKE THIS, YOU WILL LOSE THEM. CAN SOMEONE GET THE MAFIKENG BRANCH TO SEND THE DOCUMENTS MY MOTHER SUBMITTED LAST WEEK AND CAN SHE BE REFUNDEED ASAP. IF THIS IS NOT RESOLVED URGENTLY. I WILLL TAKE IT TO THE OMBUDSMAN AND ANYONE ELSE THAT WILL LISTEN. ALSO CAN THE DEBIT ORDER BE CANCELLED ASAP!!!!!!!