Lewis damaged my credit score after poor services

After settling my two accounts in 2022. Lewis in Krugersdorp & Head Office did not close my account as requested. My account and name were used damage my credit score. Every month my clearscore reported that there was a Lewis enquiry against my name(credit score). I have repeatedly asked Lewis to fix this but this was not done. I have probably spent more than R1000 calling them , but nothing has been fixed. Getting assisted is impossible with Lewis. They are also unprofessional at branch level (loosing document, no followup, tricking you to pay things you did not agree to, lying about products)