Lewis damaged, faulty & bad repair service

I am very disappointed in the service i have received from Lewis Lenasia, I have a contract for a fridge KIC & washing machine top loader kelvinator since Aug 2016, I have complained to Thabiso,Gary & Eris regarding a faulty fridge since it was delivered the bottom door did not close properly resulting with ice outside the fridge.Oct 2017 the fridge just stopped working, i was told the head office needs to send a work no or something before they can book a technician which took ages as i was told they only have one technician for all stores, he came dont know what he did left, i called again even to the complains dept speaking to Cindy with Ref No 619331. I spent festive holidays without a fridge & yesterday a smaller model was delivered instead of what I initially took. I have now logged a complaint with ombudsman still awaiting feedback as I would rather they come collect the goods & cancel my contract so that I can use a service provider who are actual client service oriented.