Lewis Centane & Customer care have no respect for customers.

Call me a fool, but I will never do business ever again with Lewis. This is the second time we have had bad customer service from them, We bought a washing machine, paid it off well before the end of the term, it had issues and they replaced after numerous follow ups. My faith in them was restored by how they quickly sorted it out the problem. we then bought a fridge from them and paid the fridge well, still an active account. Last year December the fridge stopped working, it does switch on, but wont get cold. My dad went to report the issue and they said they will come collect in that week. December ended and they still did not pick up. My Dad went there every week since the first week of December, so much so the staff gets irritated by him. From being told the drivers were out to being told that the company vehicle is broken to being told that they don't have a car assigned to them as a branch. Now my dad live 33KM away from this branch. Because no one was listening to our problem, we resorted to calling the contact center. Oh, what a terrible experience. The switchboard lady, has got no telephone etiquette, she rudely transfers your call to customer care. I called three times this morning. The first lady hung up before I could put my mom on the phone. Called the second time, my mom spoke to the lady, before she could explain the issue. Then we were put on hold.

For almost two months now my parents don't have a fridge. i am really not happy about this because that branch is a convenient branch in that rural area.