Lewis beds are terrible

Please dont ever buy beds at Lewis, their beds are not at all in good shape, well i bought the bed and experienced problems with it, i went straight to them and told them about the bed, i even took pictures of the bed, but up until today they have done nothing to rectify this problem, i am paying for a bed that is nowhere near comfortable. The bed was bought February 2020 and now it's april 2021,but the bed looks like it was purchased in 1995