MS
Michae S

1 reviews | Active since Jun 2024

11 Jun 2024, 21:32

Lewis bad services

I had the most worst experience with Lewis store in wynberg. On the 9th February I bought me a double bed smart tv and double bunks. A week after I bought my goods my tv remote didn't work and it cost me to go to the store just to get a replacement. A month after that I went to lewis in wynberg to report my double bed that wasn't nice to sleep on it felt like I had the bed for years and it was only a month. I had to go to the store a few times before someone contacted me. Since March when I reported the bed I only got a call in May close to month end. My smart tv had a black spot on the screen. Their service is bad and they don't like to do returns but just miss payment than they quick to collect their goods. I won't advice anybody to buy by Lewis store. Never again.

0
Replies (2)
Lewis Stores
Lewis Stores's reply12 Jun 2024, 09:10
Official
We acknowledge and are in receipt of the complaint/enquiry and are in the process of investigating the matter.
 
 Our reference number is: 869768.

Best regards,

Lewis Stores
Lewis Stores's reply13 Jun 2024, 18:54
Official
Dear Miss Sampson

Our attempts to contact you have been unsuccessful

Please be contact Carol on ***

Yours faithfully
Lewis Stores

Best regards,