Lewis BAD SERVICE AND DAD PRODUCT

Hello Sir/Madam Here is my story I bought a bad and a fridge at Lewis store in East Landon July 2022.Now I got a problem with them bad that cost 5k at time the bad is finished and its no longer comfortable it hurts mind u I'm still paying for it .so I went to the store to put a complain the made me wait for 2 months with out any help now that I'm complaining then they are telling me about my weight ,warrant fee, that I was never told about it when I went and buy the bad .I have ask the manager how do I continue paying them while I'm not happy about the bad and the way the treat me .I got insurance that I'm paying with them that state if the good are damage they will pay … I got all the charts between me and the store people .now I have payed24k left with 11k ...my thing why must I pay them instead of buying a new bad with that instalment . I called their customer service the never help me