Lewis as ***!

I took corner couch worth R7999 on credit at Lewis Randburg on the 20th December 2022. They delivered and a week or so later I realised there was a hole on the couch. I sent an emailbto their customer care email and Karabo from their Randburg store called me. He said that they didn't have stock and he was not going to collect the couch without a substitute/replacement which could take 2 weeks. He said he would keep calling to update me. On the 6th January 2023 I decided to settle my account and their settlement amount was R11 606,56. About a week later they called me but couldn't get of me so they decided to come and collect the couch with a hole. They never contacted me until 3 weeks later when they wanted to tell me that i can come buy on ceedit. I told the lady that was calling about my issue, she said she'll look into it but hang up and never got back to me. On the 8/2/2023 I got a sales call from Patricia at Lewis Randburg, I told her my issue sge immediately call Karabo to speak to me. He wasn't very helpful I lost it and hung up. He later called me(probably because I had threatened to invoilve the consumer commission) and he promised that he'll find the couch in one of their branches while they wait for a decision from head office which might not be their priority because I've settled my account so basically I'm not considered as their client anymore yet the settlement amount included maintenance fee. Karabo promised to call me before close of business with an update but ge never called. LEWIS is now messing with me.