Lewis - Alberton are ******

Bad service from Lewis and they are ******. 01 Sep 2024 bought a washing machine from Lewis Alberton and opted for Top-up good cover insurance which reads ‘accidental damage destruction of the goods or through theft the goods are covered’ and in July the lid broke and wouldn’t hold anymore, called Lewis to relay the issue they came to fetch the machine - a week later I get a call that they are on their way here. When the drivers arrived they mentioned the technician was waiting for parts, when I unwrapped the machine (in their presence) I found that they put glue on the cracks and didn’t fix the hinges of the machine, told them I wasn’t gonna accept this machine cause it’ll be a matter of time before it cracks again. They called the manager (Nathi) to let him know and he insisted I take the machine and i let him know that the insurance covers for accidental damage he didn’t wanna hear it… we then called Lewis help desk and they told me I can only claim from the insurance if the technician states that the machine is irreparable (same technician that just put glue on the machine) they went back with the machine. Yesterday (21 Aug 2025) the manager -Nathi called me to tell me they were at the gate. I let them in and he told me he’s here to explain that the lid isn’t covered under the warranty, asked him the show me where on my contract it’s written and he couldn’t - I showed him my contract that there’s a clause that states that the insurance covers for accidental damage and he further said that the machine broke due to negligence and they don’t cover it again I asked him to show me on the contract where it states his claim and still couldn’t . Had a back and fourth with the Lewis help desk explaining the same thing and making reference to my contract on what it states but they paid me no mind. Don’t buy from Lewis they’re ****** who don’t want to take accountability!!! What am I paying the insurance for (Monarch Insurance)