Lewis

Last year we opened an account at Lewis and the debit order was swiped for three months there was no deductions. Thereafter the bakkie was here to collect payments manually they then swiped a debit order and now we find out it’s going to the wrong account. We were communicating with the branch for the past week and they tried to help but still the balance remains the same and nevermind the negative impact it has on my credit score. From the 21st till now the account remains the same . Please help