LEWIS

I have purchased couches in February 2018. The couches were not up to standard. I have been complaining since April 2018. I struggled up until a month ago to get Lewis to come fetch the couches. They have come fetch the couches to fix them. I was not happy with the results and therefor asked for a refund. Up until now numerous promises for feedback has been made with no results. Excuses of the area manager not being there and the managers not knowing how to do this. I have lodged a complaint by the CGSO. I will no longer wait for my money to be refunded to me because they sold bad quality products! A complaint has been lodged at head office but how long does it take for an area manager to actually visit a branch to resolve such issues!!!