AV
Adele V

1 reviews | Active since Oct 2023

25 Oct 2023, 18:49

Leather seats set

My second complain regarding previous review. Lewis wants to now give me a new set of leather seats as they could not, after a year, fix my new seats that only lasted a month. With a long struggle with Lewis they decided to replace the whole set But I need to pay R2500 to get the new set. Oh wow as I bought the seats cash. They put me through a very long suffering for a year. I could not even entertain guest. My life was put on hold. Lots and lots of phone calls with most of the time no reply. Now I need to pay R2500 to replace something I received broken? This is not making any sense. Never will I ever buy at Lewis or recommended people to do so as their after service and care is non existing. So this problem continues Another battle to fight and I'm a pensioner and not always well to do so.

0
Replies (2)
Lewis Stores
Lewis Stores's reply26 Oct 2023, 10:01
Official
We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
 
 Our reference number is: 835467

Best regards,

AV
Adele V's update06 Nov 2023, 21:43
Reviewer Update
Area manager solved the problem. He was disappointed that nobody told him about the problem in the first place as to which he could have solved it earlier. Thank you very much Mr Meyer in the Eden Karoo district. You really tried you're best to help us. Our new seats were delivered just a day after we spoke and down payment regarding the R2000 was granted. A tip let the area managers first investigate hello Peter complains before taking it to head office. Bigups Mr Meyer Oudtshoorn branch area manager.