Leather lounge suite

Item: Lewis Stores
Rating: 1
Author: Janielle P

We bought a R25000.00 leather lounge suite. Three years later, it looks like it's not genuine leather. I reported this to Lewis they said we must pay to get the couch fixed. The material is peeling off. We don't get feedback from Lewis

Helpful (0)

Replies (4)

Lewis Stores's replyOfficial

22 Jul 2023, 09:11

More information was requested via email.

Best regards,

Lewis Stores's reply22 Jul 2023, 09:11

Official

More information was requested via email.

Best regards,

Lewis Stores's replyOfficial

22 Jul 2023, 10:46

We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.

Our reference number is: 821441

Best regards,

Lewis Stores's reply22 Jul 2023, 10:46

Official

We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.

Our reference number is: 821441

Best regards,

Lewis Stores's replyOfficial

11 Aug 2023, 12:28

Dear Mr Pretorius

Our attempts to contact you has been unsuccessful
Please contact Carol on ***

Yours faithfully
Lewis Stores

Best regards,

Lewis Stores's reply11 Aug 2023, 12:28

Official

Dear Mr Pretorius

Our attempts to contact you has been unsuccessful
Please contact Carol on ***

Yours faithfully
Lewis Stores

Best regards,

Lewis Stores's replyOfficial

11 Aug 2023, 14:19

Dear Mr Pretorius

Please be advised this matter has been amicably resolved

Yours faithfully,
Lewis Stores

Best regards,

Lewis Stores's reply11 Aug 2023, 14:19

Official

Dear Mr Pretorius

Please be advised this matter has been amicably resolved

Yours faithfully,
Lewis Stores

Best regards,