LACK OF CUSTOMER SERVICE,

My complaint goes as far as 7 months back.

I purchased some goods, including a kitchen unit, 3 days after installation I found a defect, the top had a crack, and one drawer was hard to open I immediately alerted the store, but to date, I have not been assisted. I informed them i was cancelling the debit 4 months after i laid this complaint, I complaint through the head office and their excuse was that they want an alternative number but i have not received any calls from them.

As I said, 7 months later, I have not paid 2 installments and my goods have not been sorted now they are sending people to my home which I am applying because there is no communication from Lewis, which is not a surprise because their customer service is disgusting, they say it is affecting my credit record however it is their disgusting conduct that leads to these events, I now received a call from the Lewis Roodeport Branch to confirm an appointment for tomorrow and I am told I need to pay R1900.00 and I AM NOT WILLING TO PAY THE ARREARS AFTER I HAVE BEEN CHASING THEM FOR MONTHS ON END, I AM NOT PAYING FOR YOUR LACK OF CUSTOMER SERVICE, I CAN NOT AFFORD TO PAY R1900, I have been paying R1000.00 instead of R849 ( I think)