Lack of Customer Service

<p>During the month of March 2016 I walked passed Lewis Stores in Queenstown noticing a 14 or 15kg Kelvinator Twin Tub washing machine which was advertised with a cash price of R1200 and credit price round about R4000. I than approached the sales consultant and asked why the machine was sold at such a bargain price for its condition of which he advised that it is a repossessed item therefore its so cheap. I than asked him if all functions of the washing machine is operational and he bravely responded yes.</p> <p> </p> <p>I than paid R1200 cash and asked them to deliver the following morning as the store was about to close. To my surprise when we tried to do the washing we noticed the spinner is not working. I immediately contacted the store and informed the Manager of this mess. The Manager confirmed with the DGM as to what action should be taken with no succes.</p> <p>We kept the machine at home waiting for feedback and and correspondence with no success. Upon investigation the Manager of the store discovered that the sale was not captured on the system and I don't know what else.... </p> <p>Few months down the line I was contacted by the Manager to be a witness because upon logging my complaint they did thorough investigation and found more discreet stuff pertaining to this sales consultant which lead to suspension. </p> <p> </p> <p>This year March our machine was eventually collected and send to repairs. I had to contact Lewis almost everyday at my cost and my time to enquire about the progress of the machine as we need it. However all they kept telling me was that the repair agency is waiting for parts. Round about two or three weeks ago they delivered the machine and guess what........... Still broken. </p> <p> </p> <p>They collcted the machine again and informed me last week the machine is irrepairable. At this stage I completely lost it.. I logged a complaint with customer care but obviously they have boundries and refered me back to the store. They than advised that I must take a new machine but had to pay in the difference because they do not have washing machines for this price and I blatantly refused because this was not my fault as the client why do they insist on me paying extra monies for a damged item which they sold to me. </p> <p>By this time I thought I would get another machine but the DGM of the area said I must go back to the store and collect my R1200 just like that. No remorse... No pitty... No customer service. </p> <p> </p> <p>I am highly upset and disgusted by the way the treated me. I had to wait from 15h30 to 16h30 to get my money. Up until now I have no clue who and what a DGM is. They honestly thought by giving my money back will solve.the matter..... Well they were wrong I am still not happy and I would not recommend that any of my family does business with Lewis stores.. </p> <p> </p> <p>To my surprise as I sat at the store waiting for my money I read their pledge......... This was a complete joke because they treated me like a nobody a stupid human being who does not know her rights.....</p> <p> </p> <p>I have no idea how will I ever overcome this experoence</p>